Your data, your business, and your clients deserve clear protection.

1. Introduction

This Privacy Policy describes how Dror Property Solutions ("Dror", "Company", "we", "our", or "us") collects, uses, discloses, stores, protects, and processes information when you access or use any Dror product, service, website, portal, application, marketplace, software tool, communication feature, payment feature, or related platform service.

By accessing, registering for, subscribing to, submitting information through, or using any Dror product or service, you acknowledge that you have read and understand this Privacy Policy.

2. Products and Services Covered

This Privacy Policy applies to the entire Dror ecosystem, including but not limited to:

• Dror Inspect — inspection scheduling, agreements, reports, invoicing, client portals, and inspection management tools.
• Dror Manage — property management, units, owners, tenants, leases, maintenance, documents, payments, and related workflows.
• Dror Connect — real estate CRM, lead tracking, property listings, agent tools, brokerage workflows, and customer communications.
• Dror Marketplace — public profiles, service listings, property listings, lead generation, advertising, booking requests, and marketplace visibility.
• Dror Repair — vendor, contractor, work order, repair, estimate, service request, and maintenance coordination tools.
• Any future Dror websites, applications, portals, modules, APIs, integrations, or services.

3. Information We Collect

Account and Identity Information

We may collect names, email addresses, phone numbers, usernames, passwords or authentication credentials, account roles, company affiliations, user permissions, login activity, and account preferences.

Company and Business Information

We may collect company names, business addresses, service areas, licensing information, insurance information, tax or business identifiers, company profiles, team members, logos, branding, public descriptions, and business settings.

Customer, Client, Tenant, Owner, and Vendor Information

Users may submit information about customers, clients, tenants, property owners, buyers, sellers, agents, inspectors, vendors, contractors, employees, and other contacts. This may include names, contact information, addresses, relationship details, notes, communications, agreements, invoices, service history, and related records.

Property and Listing Information

We may collect property addresses, property types, square footage, photos, descriptions, listing details, availability, pricing, lease details, sale details, inspection details, maintenance history, documents, and marketplace publication settings.

Inspection, Management, CRM, Repair, and Marketplace Data

Depending on the Dror products used, we may process inspection reports, photos, findings, agreements, lease records, maintenance requests, work orders, invoices, payment requests, lead records, messages, listing inquiries, booking requests, reviews, advertising preferences, and other business records.

Uploaded Files and Communications

Users may upload images, documents, contracts, agreements, reports, PDFs, signatures, invoices, receipts, and other files. Communications sent through the platform may also be stored and processed.

Technical and Usage Information

We may collect IP addresses, browser type, device information, operating system, pages viewed, actions taken, timestamps, referral URLs, session information, cookies, error logs, security logs, and usage analytics.

4. How We Use Information

We use information to provide, operate, maintain, secure, improve, and support the Dror ecosystem. Uses may include:

• Creating and managing user accounts;
• Providing software features, dashboards, workflows, portals, and marketplace tools;
• Authenticating users and supporting centralized login across Dror products;
• Scheduling inspections, showings, repairs, work orders, and service requests;
• Generating reports, agreements, invoices, listings, documents, and communications;
• Routing leads, inquiries, bookings, and marketplace requests;
• Processing subscriptions, invoices, payments, refunds, disputes, and transaction records;
• Providing support, troubleshooting, training, and account communications;
• Detecting fraud, abuse, unauthorized access, security threats, and policy violations;
• Improving features, user experience, reliability, automation, analytics, and platform performance;
• Complying with legal obligations, enforcing agreements, and protecting rights and safety.

5. Cross-Product Data Sharing Within Dror

The Dror ecosystem is designed to allow integrated functionality across multiple Dror products. Information may be shared between Dror Inspect, Dror Manage, Dror Connect, Dror Marketplace, Dror Repair, and future Dror products when necessary or useful to provide integrated services.

Cross-product sharing may support authentication, lead routing, scheduling, invoicing, reporting, marketplace publication, property management, inspection workflows, vendor management, CRM workflows, repair coordination, payments, analytics, security, and customer support.

For example, an inspection company may maintain a Dror Marketplace profile, a property management company may publish vacancies to the marketplace, or a real estate professional may route listing-related leads through Dror Connect. These integrations require information to move between related Dror systems.

6. Marketplace, Public Profiles, Listings, and Reviews

Certain Dror services allow users to publish public-facing information, including company profiles, service listings, property listings, photos, descriptions, availability, pricing, service areas, reviews, ratings, advertisements, and contact options.

Information intentionally published through marketplace or public profile features may be visible to the public, search engines, prospective customers, tenants, property owners, vendors, agents, inspectors, contractors, and other users.

Users are responsible for ensuring that public listings, advertisements, images, descriptions, reviews, and published information are accurate, lawful, authorized, non-infringing, and compliant with applicable professional, real estate, advertising, privacy, and consumer protection laws.

7. Payments, Billing, and Transaction Information

Dror may collect and process information related to subscriptions, invoices, payment requests, rent payments, inspection payments, deposits, repair payments, marketplace fees, advertising fees, transaction fees, refunds, disputes, chargebacks, and related financial activity.

Payments may be processed by third-party payment processors, including but not limited to Stripe. Dror does not store full payment card details. Payment processors may collect and process payment information according to their own terms and privacy policies.

We may share transaction-related information with payment processors, financial institutions, fraud prevention providers, identity verification providers, tax reporting services, and other providers as necessary to support payment, compliance, fraud prevention, underwriting, dispute, and payout functions.

8. AI, Automation, and Platform Improvement

Dror products may include artificial intelligence, automation, summaries, suggestions, templates, report assistance, message assistance, classification tools, listing assistance, pricing assistance, or other automated features.

Information submitted to Dror may be processed by automated systems to provide, improve, secure, and support platform features. Users remain responsible for reviewing, verifying, editing, and approving any AI-generated or automated output before relying on it or providing it to any third party.

Dror may use aggregated, de-identified, or anonymized data to improve products, analytics, reliability, security, and business intelligence, provided such data does not reasonably identify a specific individual or company.

9. Third-Party Service Providers

We may share information with trusted service providers that help operate, secure, support, and improve the Dror ecosystem. These providers may include:

• Cloud hosting and infrastructure providers;
• Email, SMS, and communication providers;
• Payment processors and financial service providers;
• Mapping, geocoding, and distance calculation providers;
• Analytics, logging, monitoring, and error tracking providers;
• Identity verification, fraud prevention, and security providers;
• Customer support, ticketing, and administrative tools;
• Document storage, PDF generation, and file processing providers;
• Future integrations selected or enabled by users.

Third-party providers may process information only as necessary to provide services to Dror or to users, subject to applicable agreements and legal requirements.

10. Cookies, Tracking, and Analytics

Dror may use cookies, session tokens, local storage, pixels, log files, and similar technologies to authenticate users, remember preferences, secure accounts, maintain sessions, analyze usage, measure performance, prevent fraud, and improve the user experience.

Users may be able to manage cookies through browser settings. Disabling certain cookies may affect login, security, session management, preferences, and platform functionality.

11. Data Security

Dror uses commercially reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, disclosure, and destruction.

However, no system, network, software, storage method, or internet transmission can be guaranteed to be completely secure. Users are responsible for protecting account credentials, managing user permissions, removing inactive users, using strong passwords, securing devices, and notifying Dror of suspected unauthorized access.

12. Data Retention

Dror may retain information for as long as reasonably necessary to provide services, maintain accounts, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, support security, maintain backups, and operate the business.

Users are responsible for downloading, exporting, printing, or preserving records needed for their own legal, business, tax, compliance, regulatory, licensing, professional, or operational purposes.

After account termination, Dror may delete, archive, restrict, anonymize, or retain information in accordance with its legal obligations, backup practices, security needs, and business requirements.

13. Your Choices and Responsibilities

Depending on your location and applicable law, you may have rights to access, correct, update, delete, export, or restrict certain personal information. Requests may be submitted by contacting Dror.

Users are responsible for ensuring that information entered into Dror is collected, used, disclosed, and stored in compliance with applicable privacy laws, customer agreements, tenant obligations, professional duties, consent requirements, and business requirements.

If a user submits personal information about customers, clients, tenants, owners, vendors, employees, contractors, or other third parties, the user represents that it has the legal authority and required consent to submit and process that information through Dror.

14. Children’s Privacy

Dror products and services are intended for business and professional use and are not directed to children under the age of 13. Dror does not knowingly collect personal information directly from children under 13.

15. Changes to this Privacy Policy

Dror may update this Privacy Policy from time to time. Updated versions may be posted on Dror websites, within the platform, or provided by electronic notice.

Continued use of Dror products or services after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy.

16. Contact

Questions, requests, or concerns regarding this Privacy Policy may be submitted to Dror Property Solutions through the contact methods provided on the applicable Dror website or within your account.

For now, this Privacy Policy is intended to apply consistently across Dror Inspect, Dror Manage, Dror Connect, Dror Marketplace, Dror Repair, and related Dror ecosystem services.